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Service

Ensure your property is secure and your equipment continues to function.

Our maintenance packages are tailored to meet your needs

After a period of time even the best products can malfunction and repairs can be costly. Newtech offers a wide range of Maintenance Service Contracts so you won’t have to worry over unexpected repair bills that wreck your budget. These plans are custom tailored to match each customer’s needs. These contracts may include on-site and telephone support, periodic visits, and emergency visits.
Our trained and certified professional technicians assure quality workmanship and service for all of the products we represent. Their certifications ensure we can provide a partner upon whom they can rely.We employ state certified fire alarm system inspectors for Kentucky, Ohio, Pennsylvania, and West Virginia. We also have state and national certified engineers on staff.
If you need emergency service outside normal business hours, please call 844-925-0306. If you wish to speak to someone and you know which office services your facility, select one below: Ashland, KY | Lexington, KY | Dunbar, WV | Columbus, OH | Pittsburgh, PA If you are not sure who to contact, please submit a request here.

Maintenance

Our regular maintenance checks for failures.
  • Installation, location and siting of all equipment against the specification
  • Operations of all detection devices
  • All flexible connections
  • All mains and standby power supplies (inc. power packs)
  • Control units and extension circuits
  • All remote signalling equipment
  • Digital communicator to central station
  • All audible and alarm warning devices
  • Alarm system is fully operational
  • Audio amplifiers and mixers are fully functional
  • Testing and inspection of all initiators and annunciators

24/7 emergency service and support

For emergency service outside normal business hours, please call 844-925-0306.
Our dedicated team of safety and security experts are available to help you 24 hours a day, 7 days a week, 365 days a year, so you can rest assured that your property is in safe hands. If you have a security emergency and need urgent maintenance or repairs to your security system, just give us a call. We’ll aim to be with you as soon as possible and get your system back up and running in no time.